CLIENT RESOURCES
We are dedicated to empowering our clients with the tools, knowledge, and support they need throughout their legal journey. Here, you'll find essential information about our communication policies, client intake & onboarding procedures, and how to use our MyCase Client Portal. These resources ensure a seamless and transparent experience as we work together to resolve your legal matters.
Client Communication Policy
We prioritize clear, efficient, and professional communication with our clients. Here’s what you can expect:
Business Hours
Our office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. CT. We are closed on weekends and major holidays, including Martin Luther King Jr. Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, and Thanksgiving through New Year’s Day.
Preferred Communication Method
The MyCase Client Portal is the primary way we communicate and share updates on your case. You will receive important dates and your case file through the portal. You can download all case materials directly from the portal.
Response Time
We typically respond to messages sent through MyCase during business hours within two business days. This ensures we have the uninterrupted time needed to focus on your case and others.
Meeting with Your Attorney
Meetings with Attorneys are by appointment only and can be scheduled through our Client Scheduling Page, by email at info@emwlawllc.com, or by calling or texting us at 205-938-4369. Meetings are typically conducted over the phone or virtual video conference, but can also be conducted in office depending on your needs.
Client Intake and Onboarding Procedures
Our client intake and onboarding process is simple and designed to help us get started on your case quickly and efficiently. Follow these steps to complete the Client Onboarding Process at EMW LAW:
-
Complete, Review and Confirm the Accuracy of Your Intake Form:
You can complete your intake form online or over the phone with a member of our team. Once your form is completed, you can log in to the MyCase Client Portal or simply check your email for the completed form and review it for accuracy. Notify us immediately if there are any discrepancies. -
Submit Identification Documents:
Upload a clear copy of the front and back of your driver’s license to the portal for verification purposes. -
Provide Case-Related Documents:
Upload all pertinent case documents in your possession to the portal. If you experience technical issues, you may email the documents to info@emwlawllc.com or text them to 205-938-4369. -
Learn About Your Case Timeline:
Visit the EMW Blog to find detailed blog posts outlining the timeline for your case type.
Using the MyCase Client Portal
The MyCase Client Portal is your secure, all-in-one platform for managing your case. Through the portal, you can:
-
Review and confirm case details.
-
Send and receive secure messages.
-
Upload and access documents.
-
Monitor your case progress.
How to Use the MyCase Client Portal:
-
Log In:
Use the credentials chosen by you to access the portal from your smartphone or computer. -
Navigate Your Dashboard:
View case updates, documents, and important deadlines in one convenient location. -
Submit Documents:
Use the upload feature to securely share files and documents related to your case. -
Send Messages:
Reach out to our team directly through the portal for secure and efficient communication. -
Make Payments:
Review and pay invoices and funds request directly from the portal
At EMW LAW, we are committed to providing excellent legal services. If you have any questions or need assistance, please don’t hesitate to contact us. Let’s work together to achieve your legal goals!
